HOME CARE FOR PATIENTS
SAN care platform Patients at home or in the hospital. When a family member is hospitalized or unexpectedly ill, and you are unable to immediately arrange your work schedule or take time off to be present at the hospital to assist with medication, meals, and other care, SAN will immediately assist you with daily care at home or in the hospital. With a dedicated team of well-trained staff and a humane care process, we accompany your family through every meal, every sleep, and every frail step of the patient.
WHAT IS HOME-BASED PATIENT CARE? – A SERVICE, A HEARTFELT SERVICE
SAN is a platform that provides Home and hospital patient care servicesBased on three core values:
Kindness in every action
Caring for the sick is not just a job, but a responsibility to a life in need of help.
Transparency – clarity – punctuality
The service prices are clear, the staff always arrive on time, and there are no hidden costs.
Treat them like family.
SAN aims for peace of mind: so that patients receive adequate care, and their loved ones can rest or focus on their work.
SAN'S HOME-BASED PATIENT CARE SERVICES INCLUDE:
Home and hospital care
Suitable for post-surgery patients, frail elderly people, bedridden individuals, or those requiring assistance with daily activities.
1. Taking the child to the doctor – assisting with procedures.
- Take the patient to the hospital.
- Get a queue number.
- Assistance with paperwork and purchasing medication.
- Help them walk to avoid falls.
2. Personal hygiene care
- Bathing, showering, body hygiene
- Change clothes
- Wipe yourself down on the bed.
- Maintain good hygiene to prevent ulcers.
3. Support for bowel and bladder function
- Change the potty, change the diaper, clean the genital area.
- Assisting patients in moving to the toilet.
- Waste disposal is done properly – thorough disinfection is required.
4. Administer the medication – exactly as prescribed.
- Timely medication reminders
- Check the dosage according to the prescription.
- Note down the situation for the family.
4. Room and bed care
- Clean the room
- Toilet cleaning
- Change the bed sheets, pillowcases, and mattress.
- Keep the space clean, well-ventilated, and safe for patients.
5. Nutrition and Dietary Support
- Prepare food as requested.
- Feed according to portion sizes.
- Monitor the patient's ability to eat and their responses.
6. Support for mobility – mild rehabilitation
- Assisting with mobility
- Basic exercise routine
- Support in changing positions to prevent bedsores.
7. Spiritual companionship
- Read books, have conversations.
- Take them sunbathing and for walks.
- Video calls allow patients to meet with their loved ones.
- Creates a feeling of warmth and reduces loneliness.
SAN's 3 Employee Standards
- All employees undergo practical training.
- Verify identity 100%
- A clean, transparent, and secure background check.
- A warm, patient, and respectful attitude toward patients.
- Gentle, kind, a good listener, and empathetic.
- Punctual – fulfilling responsibilities
- No skipping shifts – no negligence – no complaining.
- Report each shift with notes or images.
- The family is fully aware of the patient's condition.
SAN'S COMMITMENT TO INTEGRITY
1. Provide one-on-one care; do not leave patients alone.
There's always someone by your side, supporting you every step of the way.
2. Transparent pricing – transparent working hours
No additional costs were incurred.
3. Provide continuous updates to the family.
Complete peace of mind even when we can't be together.
"Care patiently – love completely."
Benefits of hourly in-home patient care services
- Patients receive attentive and thorough monitoring and care.
- Mental health improves for patients when they have someone to share their feelings with and offer encouragement.
- Family members can work and study with peace of mind.
- Save time, money, and effort on travel.
- Service prices are transparent and reasonable.
Safe & reliable:
-
- Check Ms. San's background, 24/7 accident insurance.
- Commitment to "5 No's - 1 Always".
Commitment to "5 No's - 1 Always"
- Do not be indifferent or speak harshly to elderly people who are senile.
- It does not violate privacy and dignity.
- No gossip or conflict in your home.
- Do not misuse assets, do not be negligent.
- No beating around the bush or making excuses – fix things as you go.
- Always be gentle, polite, well-behaved, and responsible.
4-step process
- Book via app or hotline 1900.066.688.
- Survey & Shift Assignment – Choose him, girl San suitable for the service Hourly home care for patients..
- Do it at home. – Regular reporting and updates.
- Evaluation & Maintenance – Adjust the care package.
To experience SAN's hourly in-home patient care service.
I'm still worried about hiring Ms. SAN Nurse to take care of me.
1) I'm worried about what if Ms. SAN is late/gets stuck in traffic?
SAN confirms the shift before the scheduled time and updates if delays occur; in case of impact on the caregiving shift, SAN Activate shift change to reduce disruption.
2) I'm worried that Ms. SAN might "forget her shift" and not show up.
SAN has a prompt/confirmation step; if it cannot be performed, SAN proactively change players. and inform the family as soon as possible.
3) What if I end up with the wrong person (the wrong person/impersonator)?
Each shift has reconciliation information (Name/Photo/Case Code). Family have the right to refuse If they don't match.
4) I'm worried about a last-minute change of referee without prior notice?
SAN is committed to notifying you of any changes and only replacing staff when absolutely necessary to ensure that no shift is left vacant.
5) I'm worried that Ms. SAN will come into the house and then "tell me she can't do this."
The family clearly states their needs beforehand; if they find it unsuitable, SAN Change the player. instead of letting the family bear the risk.
6) I'm worried that the skills won't meet expectations (bathing, changing diapers, hygiene, etc.).
SAN categorizes needs and makes appropriate arrangements; if not met, SAN Change/Adjust based on feedback.
7) I worry that I won't be clean enough, causing the patient discomfort/dermatitis/diaper rash.
The family agreed on hygiene standards; SAN handled the feedback and Correct the mistake or replace the person. If it doesn't meet the requirements.
8) I'm worried about forgetting to turn her over (fear of pressure sores).
SAN recommends a checklist that is rotated hourly; if missed, SAN Change the player. and review the process.
9) I worry that holding/supporting the patient incorrectly might cause them pain or a fall.
Principle: proper movement techniques, safety prioritized; high-risk cases require initial coordination with family members.
10) I'm worried about improper eating/drinking (diabetes, kidney failure, choking, etc.)
Ms. SAN was just following instructions. family/doctor's dietIf unclear: Stop – Ask – Confirm.
11) I'm worried the patient might choke while eating/drinking.
SAN recommends that families provide notes (feeding posture, speed, type of food). When there are signs of danger: Stop immediately and call for medical assistance..
12) I understand that caring for a patient in the hospital (patient care) is different from caring for them at home.
SAN will inquire about the hospital/department/regulations; and assign personnel who are suitable for the hospital environment.
13) I'm worried about forgetting to remind my family to take my prescribed medication/asking them to do it.
Ms. SAN repeated. family medicine chartSAN recommends that medication labels be clearly displayed.
14) I'm worried about taking the wrong medication/at the wrong time/with the wrong dose.
Safety principles: not making decisionsThe suspicion is... Stop – call family members to confirm.If there is a problem: Report immediately Let the family handle the medical treatment.
15) I worry about not recognizing abnormal signs (fever, shortness of breath, low blood pressure, etc.)
Ms. SAN needs to know how to recognize warning signs and Report immediatelyFamilies should establish "alarm thresholds".
16) I'm worried about mishandling an emergency situation.
Principle: Prioritize calling family/emergency services. When there are signs of danger, do not use folk remedies.
17) I'm worried about unclear record-keeping (whether I've taken my medication, how much I've eaten, when I've gone to the bathroom, etc.).
The family can request shift logSAN recommends using a simple checklist for transparency.
18) I'm worried that Ms. SAN's communication skills are poor and might hurt the patients' feelings.
SAN prioritizes a respectful attitude; feedback will be processed and may be addressed. Change the player..
19) I'm worried that Ms. SAN talks on the phone too much/is distracted.
Families have the right to set "phone restrictions" rules; SAN will take action when these rules are violated.
20) I'm worried that Ms. SAN will make noise, turn the TV up loud, and disrupt the break time.
The family sets the rules of conduct; SAN reminds and deals with repeat offenders.
21) I'm worried that Ms. SAN might leave her post without permission, leaving the patient alone for too long.
Families can request regular check-ups; if neglected, SAN Stop shift/change personnel.
22) I'm worried that Ms. SAN might quit her shift/take a sudden leave.
SAN prioritizes handover and shift changes to avoid leaving patients behind; in emergency situations, alternative arrangement.
23) I'm worried that Ms. SAN will reveal private family matters.
SAN considers confidentiality a mandatory principle; families can request that "information not be shared."
24) I am concerned about taking photos/videos of patients or my home.
The family has rights Filming/photographing/posting is prohibited.The violation is a serious offense.
25) I'm worried that Ms. San will bring strangers into the house.
The family has the right to absolutely request that no strangers be allowed into the house. Violations will be dealt with severely.
26) I'm worried that Ms. SAN will ask to borrow money/advance money/suggest buying things.
Families can set a rule of "no personal transactions." SAN will process any such transactions immediately.
27) I'm worried the patient might lose their belongings/money while Ms. SAN is taking care of them.
SAN processing follows 3 steps: Stop shift/substitution – record – verifySAN review goodwill support/compensation Based on the verification results.
28) How do I differentiate between "loss due to misplacement" and "loss due to theft"?
SAN will assist the family in reviewing the patient's history, including the last known date, location of belongings, people entering and leaving the premises, and habits, in order to properly classify the case and determine the appropriate course of action.
29) I am concerned that patients (especially those with dementia) may be tricked into giving away money or valuables.
SAN considers this a serious risk: stop the shift immediately if there is any suspicion; no cover-up; coordinate with the family to handle the matter transparently.
30) If misappropriation/exploitation is suspected, will SAN assist the family in working with the authorities?
Yes. SAN is ready. Provide records, personal information, case history, and related data. and Coordinate with relevant authorities. at the family's request.
31) If a patient falls/chokes/has an accident while being cared for, what is SAN's responsibility?
SAN prioritizes safety first. Stop shift – replace person – record incident and closely monitor the situation with the family.
32) Does SAN have a compensation mechanism, even though SAN is just a platform?
Yes. To demonstrate goodwill and responsibility, SAN has a mechanism. goodwill support/compensation In the event of a serious incident or reasonable loss, the following principle applies:
- Consider the level and results of the verification.
- Goodwill support/compensation The maximum fee shall not exceed 3 times the service fee for the case in question.
- In the event of serious violations, SAN permanently cease cooperation. and coordinate with the family to work with the authorities.
SAN understands: caring for the sick is a matter of faithTherefore, in addition to rigorous selection, training, retraining, supervision, and regulations, SAN still... Proactively share responsibilities, has a mechanism Goodwill support/compensation (maximum of 3 times the service fee) and Ready to assist the family in working with the authorities. when needed.
What kind of work will Ms. SAN be doing?
|
Job group |
Specific content |
|
Daily living care |
Assisting with meals, taking medication as prescribed by family/doctor, and reminding the child of rest times. |
|
Personal hygiene support |
Bathing, changing clothes, personal hygiene, assistance with toileting. |
|
Sleep care |
Nighttime care, assisting with turning the child over, and monitoring the child's health. |
|
Basic health monitoring |
Observe for any unusual symptoms and remind people to measure their blood pressure/blood sugar (if the family has such equipment). |
|
Support for light movement |
Assist with walking and perform light exercises as instructed by family/doctor. |
|
Mind - emotions |
Talk to them, listen to them, create a sense of security, and don't let the elderly feel lonely. |
|
Report to the family |
Daily updates on daily activities, health, eating, and sleeping habits. |
|
Assistance with transportation to doctor's appointments/follow-up visits. |
Providing safe transportation for elderly people to medical appointments, assisting with procedures and processes at hospitals, etc. |
What are some things Ms. SAN does NOT do?
|
Content |
Reason |
|
Intensive medical interventions (injections, infusions, complex wound dressing changes) |
Within the scope of nursing/medical expertise. |
|
Diagnosing the illness and adjusting the prescription. |
Only follow the instructions of your family/doctor. |
|
Carrying heavy loads, performing dangerous work. |
Ensuring safety for both the elderly and Ms. SAN. |
|
Personal matters outside the scope of agreed-upon care |
Ensuring transparency – no hidden costs. |
|
Receiving private money and gifts from family. |
Avoid conflicts and ethical risks in the profession. |
💡 SAN encourages Do it right – completely – safely., not "taking risks" just to please customers.
How could I possibly trust Ms. San Nurse?
1) What makes Ms. SAN different from hiring an outside caregiver?
Ms. SAN was not a "word-of-mouth referral," but rather... a person passing through a systemSelection – Training – Regulations – Supervision – Retraining. Family Don't bear the risk alone..
2) What criteria does SAN use to recruit Ms. SAN?
SAN Don't just look at experience., with the following priorities:
- Clear identity
- Appropriate attitude towards patients
- The ability to adhere to discipline and ethical boundaries.
People who "get the job done" or avoid responsibility. Eliminated from the start..
3) Why does SAN consider conduct more important than skills?
Because caring for the sick involves working with vulnerable people.
Skills can be improved through further training, but Good character and honesty cannot be improved with just a few lessons..
4) Did Ms. SAN receive proper training before taking on the shift?
Yes. Before taking on her shift, Ms. SAN received training on the principles. Safe care – follow proper procedures – do not take risks..
SAN discourages "following personal habits."
5) Does SAN provide separate training in patient communication skills?
Yes. Communication is considered to be required skillsIt's not a case of "everyone for themselves."
Ms. SAN was instructed on how to speak. Gentle – slow – respectful – non-coercive.
6) What preparations does SAN make for the elderly, those with dementia, and those who are easily irritable?
SAN Training and selecting people with suitable personalities.They know how to control themselves, avoid negative reactions, and refrain from competing with patients.
7) Does SAN place a focus on Ms. SAN's emotional intelligence (EQ)?
Yes. EQ is an important criterion:
- Knowing how to recognize the patient's emotions
- Don't get angry when you're scolded.
- Know when to ask for help when overwhelmed, instead of trying to do it yourself and making mistakes.
8) What does SAN do to ensure that Ms. SAN maintains ethical boundaries?
SAN sets very clear boundaries:
- No financial intervention.
- Do not take advantage of trust.
- No invasion of privacy
- Don't hide the incident.
This is professional principlesThis is not a personal choice.
9) How would Ms. SAN's service attitude be rated?
Service awareness includes:
- On time
- Keep your promise.
- Don't skip shifts.
- Don't abandon patients.
- Report any problems early.
SAN rating throughout the work process, not just when you first join.
10) Does SAN supervise the process, or do they just hand over the shift and leave it at that?
SAN He didn't hand over his shift and then disappeared..
Families have the right to provide feedback, and SAN processes it according to procedure. Serious complaints are handled accordingly. Review all cases.
11) If Ms. SAN is not suitable, will SAN change?
Yes. SAN is preferred. family peace of mind, not trying to keep people "just to fill the shift".
Not compatible → Change the player..
12) Does SAN provide retraining or only initial training?
There is retraining. SAN reiterates:
- Safety procedures
- Common errors
- Communication and Attitude Standards
SAN believes that One training session is not enough..
13) What if Ms. SAN is overconfident or doesn't make progress?
SAN has the following mechanism:
- Reminders & Corrections
- Stop shift
- Terminate cooperation if the offense is repeated.
SAN Don't keep people who are no longer suitable., despite being short of staff.
14) Does the family have the right to set their own rules when Ms. SAN is present?
Yes. Families have the right to set "rules for their home" (hours, phone calls, privacy, etc.).
SAN views this as legitimate rights of the family.
15) Does SAN stand by his family when problems arise?
Yes. SAN's position is very clear:
Family trust is more important than protecting one's image.
SAN does not cover up or "smooth things over."
16) What is the red line that would cause SAN to stop cooperating immediately?
Actions such as:
- Exploiting trust
- Violation of ethical boundaries
- Dishonesty
- Concealing the incident
- Repeat disciplinary offense
👉 They are all red lines.
17) Why does SAN believe it deserves to be trusted?
Because SAN:
- Think ahead about what your family might worry about.
- Set up barriers from the start.
- Do not shift the risk to the customer.
- Don't stand idly by when problems arise.
CONCLUDE
Trust Ms. SAN not because "she's a good person".
because SAN has built a system that forces kindness to be maintained over the long term.
SAN's transparent pricing for home care services.
Transparent pricing for home and hospital care services for the elderly and the sick.
|
Service package |
Time |
Price |
|
Daytime – 4 hours |
4h |
280,000 VND |
|
Daytime – 6 hours |
6h |
6 × 67,000 VND |
|
Daytime – 8 hours |
8h |
8 × 65,000 VND |
|
Daytime – 10 o'clock |
10 AM |
10 × 62,000 VND |
|
Daytime – 12 hours |
12h |
12 × 58,000 VND |
|
Sleeping at night |
12 hours |
500,000 VND/night |
Clear pricing – no hidden fees – transparent payment on the SAN system.
199.000 ₫
3.400.000 ₫
30.000 ₫
2.400.000 ₫
