SAN Collaborator Code of Conduct
Dear Partners,
With the goal of ensuring five-star service quality and building trust with customers to increase demand for services and improve income for the Partner community, San respectfully presents to our esteemed Partners the Code of Conduct for San Collaborators. This Code of Conduct will be changed and updated from time to time and will be communicated through the San App or other communication channels. Continued use of the Guvi app after receiving this notification signifies the partner's agreement to these regulations.
SERVICE STANDARDS
REGULATIONS ON PROHIBITED BEHAVIOR
HANDLING VIOLATIONS
First time
Second time
Third time
I. CLOTHING, APPEARANCE
Wear the correct company uniform. Keep your clothes and hair neat and tidy. Do not wear shirts that are too tight or too short, or shirts with wide necklines, or white pants. Bring your work tools. Call the client to inform them when you have a job.
1. Using old, tattered/faded San uniforms or uniforms not provided by San/not purchased directly from San. Untidy hair, shirts that are too short, or shirts with wide necklines.
2. Not bringing all the necessary tools for the job, and not calling the client to inform them when accepting the job.
Reminder
– 50,000 VND
-100,000 VND
Always carry your national ID card when going to work.
Do not give your ID card to customers when you start your shift.
Reminder
– 50,000 VND
-100,000 VND
II. STAY SAFE AND COMPLY WITH THE LAW
MAINTAIN VALID RECORDS WHILE OPERATIONAL
Ensure the accuracy of your criminal record. You are responsible for updating and resubmitting any expired, revoked, or other documents as requested by San. You must possess a valid driver's license when traveling and other permits that may be required by authorities.
3. Providing forged documents (Citizen Identification Card; Household Registration Book; Curriculum Vitae; Certificate of Good Conduct, etc.)
4. Traveling to a guesthouse without a valid driver's license, insurance, or other documents required by the authorities.
3. Terminate collaboration and do not receive any remaining income.
4. Temporarily lock your account until valid documentation is provided.
ASSAULT, HARASSMENT, OR ABUSE IN ANY FORM IS NOT ACCEPTED.
The following acts are strictly prohibited by law: causing injury, verbal harassment, sexual assault, coercion, murder, kidnapping, and threats. Respect the client's privacy and only discuss matters related to the cleaning service. Do not contact or harass the client after the job is completed for personal reasons. Do not attempt to resolve disputes with the client on your own.
5. Committing illegal acts against Customers, or threatening or attacking them.
Customers, in all forms.
6. Having an impolite attitude, soliciting customers or sending messages/contacting customers after the job is done for personal gain. Insulting or threatening company employees, slandering or defaming the company and other collaborators.
5. Terminate cooperation and report to the authorities. Do not receive any remaining income.
6. Terminate cooperation and report to the authorities. Do not receive any remaining income.
NO VIOLATION OF LAW
Partners may be subject to penalties under applicable law if they commit any illegal acts such as theft, robbery, possession of illegal materials or weapons, or acts of vandalism or damage to any third-party property. Guvi will cooperate closely with law enforcement agencies to investigate and prosecute offenders.
7. If the Partner commits a crime that is under investigation by the authorities.
7. Terminate cooperation, do not receive any remaining income, compensate the company 10,000,000 VND and all incurred costs for the customer, and report the matter to the authorities for handling if it is serious.
COMPLY WITH TRAFFIC LAWS
Violating traffic laws or driving carelessly can endanger other road users. This includes adhering to speed limits, following road signs and traffic lights, and ensuring you wear a helmet correctly when visiting clients.
8. Causing serious accidents due to careless driving.
9. Dangerous driving and disregard for traffic laws: (Violation of traffic safety laws; speeding to the client's house due to being late, not carrying a driver's license, etc.)
8. Terminate collaboration and do not receive any remaining income.
9. Account temporarily suspended and commitment not to violate traffic laws. Authorized to operate by the authorities.
