When the person in charge makes a mistake – who will be held responsible?

In the journey of caring for the elderly at home, no one wants mistakes to happen. But in reality, there are always unexpected situations: caregivers accidentally cause the elderly person to fall, administer the wrong dose of medication, damage valuable items, or worse, engage in unethical behavior. At this point, the most important question that arises in the mind of every family is: "Who will take responsibility?"

Determining responsibility involves not only material compensation but also impacts the long-term health and mental well-being of the elderly. Depending on how you find and hire a caregiver, the answer to this question will be entirely different.

1. Groups

No one takes responsibility; they hire through groups.

Currently, there are many groups on Facebook and Zalo dedicated to posting ads seeking caregivers for the sick or elderly. This is a popular method due to its convenience and seemingly low initial cost. However, this also represents a "white zone" in terms of legal aspects and accountability.

When you hire a caregiver through a group post, the relationship between you and them is simply one and the same. oral agreement or bilateral agreement There is no third party to vouch for or supervise. If something goes wrong, whether it's something minor like losing property or something major like causing a health problem for the elderly person, you will be completely helpless. The caregiver could simply lock their phone, leave your home, and disappear into the anonymous online world.

At this point, you don't have the exact address to search for, you don't have any records to report to the police, and especially... No legal entity or organization has stepped forward to share the burden of the consequences.The consequences of even the smallest mistake fall heavily on your family and the health of your loved ones. 

2. Family

Self-reliance

When choosing to hire someone directly through personal connections or referrals (but not through a professional service company), the common mindset is "to save on intermediary fees." However, few anticipate that when problems arise, the cost of "self-funding" can be many times higher.

The family's taking on responsibility doesn't stop there. financial costsThat also includes:

• Healthcare burden: When unqualified caregivers cause harm to the elderly (such as bedsores from prolonged improper positioning or falls due to lack of supervision), the family must bear all medical expenses and subsequent care costs.

• Legal burden: If the caregiver accidentally damages a neighbor's property or causes an accident involving a third party, your family will be the legal parties to resolve the matter.

• Mental burden: The guilt of "having chosen the wrong person" and the constant worry of having to return to work, leaving parents at home with someone without clear responsibilities.

3. SAN

Completely different from the two cases above, SAN operating based on principle Shared responsibility and legal transparencyWhen using a SAN home care platform, you're not simply "hiring a worker," but rather... Signing a contract with a clear service commitment..

So, what is SAN's responsibility when errors occur?

• Professional management and monitoring system: All caregiving activities are monitored and supported by SAN's coordination team. We do not delegate responsibility entirely to individual caregivers. If a caregiver shows signs of abnormality or lacks skills, the system will intervene immediately to adjust or replace personnel before serious consequences occur.

• Legal and material liability: All services provided through SAN are covered by contracts and liability insurance. If damage occurs due to the fault of a SAN caregiver, the family has full legal grounds to claim compensation and seek legal action. You will not be left to bear the consequences alone.

• Emergency troubleshooting procedure: In health emergencies, SAN teams are trained to handle initial treatment and connect with medical facilities. This helps minimize harm to the elderly.

4. Conclusion

👉 Choosing the wrong option → paying the price.

In life, there are prices that can be paid with money, but there are prices paid with the health and safety of elderly parents that nothing can ever compensate for. The difference between SAN and traditional leasing methods lies in the word "RESPONSIBILITY".

When you choose to hire easily through social media or rely solely on recommendations, you are gambling with the safety of your loved ones. Conversely, when you choose a systematic and responsible platform like this one... SANYou are investing in complete peace of mind.

Don't let a mistake in choosing a caregiver become a source of regret later on. Let SAN manage the risks and take responsibility for you, so you can have peace of mind while caring for your parent.